Terms & Privacy

Vury Terms of Service

Version 2.0 — Effective: [Date]

The binding agreement between you (Client, Provider, or Staff) and Vury governing your use of our platform, services, and product commerce features.

1. Introduction & Acceptance

Welcome to Vury ("we," "us," or "our"). Vury is a digital platform operated by VURY, a company registered in the Arab Republic of Egypt under commercial register number [XXX], headquartered at [Address], Egypt. By accessing or using Vury (via website vuryapp.com, our mobile applications, the Business Portal, or any related service), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms") and our Privacy Policy.

If you do not agree with any part of these Terms, you may not use the Platform.

2. Definitions

Platform — Vury's website, mobile applications (Client App, Staff App), web portal (Business Portal), and all related services.
User — any person or entity using the Platform as Client, Provider, Staff, or visitor.
Client — an end-user who books Services or orders Products through the Platform.
Provider — a salon, beauty center, product store, or business entity offering Services or Products through the Platform. Providers fall into two types: Salon Provider (primarily services; may sell products as upsell) and Product Store Provider (products only, full e-commerce model — Phase 2).
Staff / Professional — an individual beauty practitioner offering Services through the Platform, whether affiliated with a Salon Provider or operating independently.
Service — any beauty, wellness, or related service booked through the Platform (in-salon or at-home).
Product — any physical beauty, cosmetic, or wellness good (including variants such as size, color, formulation) listed by a Provider and sold through the Platform.
Booking — a confirmed appointment for a Service made through the Platform.
Product Order — a purchase of one or more Products through the Platform. Can be standalone (pickup from Provider) or part of a Hybrid Order.
Hybrid Order — a single order combining a Service Booking and one or more Products.
Pickup — collection of ordered Products by the Client from the Provider's premises, verified by one-time password (OTP).
Delegate — a third party authorized by the Client to pick up a Product Order on the Client's behalf, subject to identity verification thresholds (Section 11).
Return — a request submitted by the Client to return a delivered Product within the applicable return window for refund or replacement.
Incident — any reported damage, loss, or defect concerning a Product during custody, transit, or handoff.

3. Eligibility

You must be at least 18 years old to register or use the Platform. By registering, you represent that all information provided is accurate, current, and complete. Minors may receive Services only when booked and supervised by a legally responsible adult.

4. Account Registration & Identity Verification

To access certain features, you must create an account. Vury requires identity verification through:

National ID submission for all Users.
AI-powered facial recognition matching your live photo to your ID, in compliance with FRA Decree 161 (October 2024) regarding eKYC.
Additional documentation for Providers (commercial register, tax ID) and Staff (relevant certifications). Product Store Providers must additionally submit product licensing, import documentation (where applicable), and supplier authorizations.

You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Vury reserves the right to suspend or terminate accounts where verification fails or fraud is suspected.

5. Roles & Responsibilities

Vury operates as a marketplace and technology platform facilitating connections between Clients, Providers, and Staff. Vury is not the direct provider of beauty services and does not manufacture or own products sold on the Platform (unless explicitly stated for Vury private-label products).

Salon Provider Responsibilities

Hold valid commercial and professional licenses.
Comply with all applicable health, safety, and labor laws.
Maintain insurance where legally required.
Honor all confirmed Bookings and Product Orders.
Display accurate pricing, stock levels, and Service/Product descriptions.
Ensure Products sold are authentic, unexpired, and safely stored.
Process returns and handle incidents in accordance with Platform policies.

Product Store Provider Responsibilities (Phase 2)

All Salon Provider responsibilities above, plus:
Maintain commercial operations solely for product sales (no services).
Coordinate with Vury's logistics partners for delivery where applicable.
Maintain product authenticity certificates for premium or branded items.
Respond to customer inquiries within the platform SLA.

Staff Responsibilities

Hold any required professional certifications.
Arrive on time; deliver services to professional standards.
Maintain personal hygiene and safety protocols.
Respect Client privacy.
When carrying Products for at-home hybrid orders: maintain custody, prevent damage, and confirm handover in the Staff App.

Client Responsibilities

Provide accurate booking and order information.
Treat Staff and Provider personnel with respect.
Pay agreed fees and honor pickup commitments.
Cancel within applicable policy windows.
Respect Provider premises.
Inspect Products upon handoff and report incidents promptly.

6. Booking Services & Product Orders

Service Bookings

Clients may book Services either at a Provider's premises ("In-Salon") or at the Client's specified location ("At-Home"). All Bookings are subject to Provider/Staff availability, pre-authorization of payment, Provider confirmation within the response window, service area restrictions (for At-Home), and identity verification of all parties.

Product Orders

Clients may place Product Orders through three order types:

Standalone pickup — Products only, collected from Provider premises. Single cart locked to one Provider branch in Phase 1.
Hybrid order — Service Booking + one or more Products. At-home: Staff delivers products with the service. In-salon: Client picks up at the Provider.
At-home product delivery — Products only, delivered by Vury or its logistics partners (available only from Product Store Providers in Phase 2).

All Product Orders are subject to stock availability, Provider confirmation, and pickup-window commitments described in Section 11.

Cart locked to one Provider branch (Phase 1): Products from different branches cannot coexist in the same cart. Switching branches requires clearing the existing cart.

Vury may, in its sole discretion, suggest alternative Staff, times, or Products when the originally requested option is unavailable.

7. Pricing, Payments, Commissions & Fees

Pricing

All Service and Product prices are set by Providers and displayed transparently before Booking or Order confirmation. Prices may differ between In-Salon and At-Home channels, between Provider branches, and between Product variants.

Payment Methods

Vury accepts payment via licensed payment service providers including Paymob, Apple Pay, credit/debit cards, digital wallets, cash on service, and approved Buy-Now-Pay-Later partners (Valu, Sympl). Payment processing is governed by Egyptian Law 18/2019.

Pre-Authorization

Vury employs a pre-authorization hold system for online payments. Funds are reserved (not charged) until the Provider confirms the Booking or Product Order. If the Provider does not confirm within the response window (default 24 hours), the hold is released automatically and the order is auto-cancelled.

VAT

Prices may be inclusive of 14% Value Added Tax where applicable, in compliance with Egyptian tax law. VAT on Products and VAT on Services may be calculated and reported separately. Fiscal invoices are issued in accordance with e-invoicing regulations (Egypt e-invoice UUID) upon order completion.

Gateway Fees

Payment processing gateway fees are allocated between Provider and Client as described in the Provider Agreement and disclosed in the order cancellation preview. In hybrid orders, gateway fees are split proportionally between the service portion and the product portion.

Settlements

Provider earnings are tracked in real time and disbursed on a settlement schedule defined in the Provider Agreement. Vury may withhold settlements where fraud, dispute, or non-compliance is detected.

8. Cancellations, Refunds & No-Shows

Client Cancellation — Services

Clients may cancel Service Bookings subject to Vury's cancellation policy. Cancellation fees may apply on a sliding scale based on time remaining before the appointment, ensuring fair compensation to Providers and Staff.

Client Cancellation — Product Orders

Before Provider confirmation: full refund (pre-authorization voided; no charge).
After Provider confirmation, before pickup/delivery: full refund; stock is restocked.
After pickup/delivery: subject to the Return flow in Section 11.

Hybrid Order Cancellation Rule

All-or-nothing policy: Once a hybrid order (service + products) is paid, the Client cannot remove only the service or only the products. The available options are: (a) keep the order as-is, or (b) cancel the entire order. Partial-line removal is disabled by design to ensure operational integrity.

Refund upon hybrid cancellation is calculated per-line based on the stage of the order (service not yet rendered = full service refund; products not yet delivered = full product refund; otherwise pro-rata).

Provider Cancellation

Providers may decline or cancel Bookings and Product Orders only for valid reasons (e.g., Staff unavailability, stock error, force majeure). Repeated cancellations may result in penalties or account suspension. If the cancellation is merchant-caused, Vury's gateway fees are borne by the Provider.

No-Shows & Auto-Cancellation

Service no-show: may trigger automatic charges or penalties per the No-Show Policy.
Product pickup no-show: reminder notifications sent at 7 days; automatic cancellation with full refund and restocking at 14 days.
Provider response timeout: 24 hours; auto-cancellation with full refund.

Right of Withdrawal

In accordance with Consumer Protection Law 181/2018, Clients have the right to withdraw from electronic contracts within 14 days where applicable. This right does not apply to Services already rendered or Products that have been opened, used, or are otherwise non-returnable by their nature (see Section 11 for product return eligibility).

Refund Processing

Refunds are issued to the original payment method within 7-14 business days, depending on the payment provider. Failed refunds are flagged for manual intervention; Clients may contact support to escalate.

9. At-Home Services & Safety

For At-Home Bookings and hybrid orders, both Clients and Staff agree to:

Identity verification before service delivery (face match).
Real-time location sharing during the service window.
Use of the SOS feature in case of emergency.
Conducting themselves with mutual respect and professionalism.

For at-home hybrid orders involving Products, the Staff member assigned as products handler is responsible for custody of the Products during transit. See Section 12 for liability details.

Vury is not liable for incidents occurring at the Client's location beyond what is required by Egyptian law. Both parties are encouraged to maintain personal safety practices.

10. Reviews & Ratings

Clients, Staff, and Providers may rate one another after each Service or Product Order. Product reviews may be enabled in a later phase. Reviews must be honest, lawful, and respectful. Vury reserves the right to remove reviews that violate community guidelines, contain hate speech, defamation, or false information.

11. Product Orders, Pickup & Returns

11.1 Stock & Reservations

Product stock is maintained per Provider branch. Adding a Product to the cart creates a soft reservation valid for 15 minutes. Upon payment authorization or order confirmation, stock is reserved for 24 hours pending pickup. Stock is only physically decremented upon capture/confirmation. Vury is not liable for stock errors at the Provider level; reasonable effort is made to display accurate availability.

11.2 Pickup Verification (OTP)

At pickup, the Client's identity is verified via a one-time password (OTP) sent to the registered phone:

The cashier initiates OTP dispatch from the Business Portal.
A 4-digit OTP is pushed to the Client's app; SMS fallback activates after 30 seconds if the push is not opened.
The OTP is valid for 10 minutes with a maximum of 5 verification attempts.
Resend is limited to 3 times per hour with a 60-second cooldown.

11.3 Delegate Pickup

A Client may authorize a third-party Delegate to pick up on their behalf. In all cases, the OTP is sent to the Client (not the Delegate). The Client shares the OTP verbally with the Delegate. Additional safeguards apply:

For orders exceeding EGP 500, the Delegate must present valid photo ID; the cashier records the last four digits of the ID and the Delegate's name.
The Client's app displays a confirmation notice during Delegate pickup; the Client may cancel the process at any time before verification.

11.4 Return Windows

Product CategoryWindowConditionSealed skincare14 daysFull refund if packaging intactOpened skincare7 days50% refund or store creditMakeup (opened)Non-returnableDefective only, with photo proofHair tools / devices30 daysFull refund if unusedDefective (any category)30 daysFull refund + mandatory photo proof Specific return windows and conditions per Product are displayed on the product detail page before purchase and may be overridden by the Provider within the limits set by Vury.

11.5 Return Process

Client submits a return request within the applicable window via the Client App.
The system validates eligibility (window, returnability flag, product condition).
Request is routed to the Provider for review (3-day SLA).
If approved, refund is initiated automatically to the original payment method.
After physical inspection by the Provider, stock may be restocked, discarded (if damaged), or quarantined pending further review.
If the Provider rejects or fails to respond within 3 days, the Client may escalate to Vury admin arbitration. Admin decisions are final.

11.6 Return Fraud Prevention

To maintain platform integrity, Vury applies anti-fraud controls including mandatory photo proof for certain return categories, rate limits on return/incident submissions per Client (threshold: 3 incidents per 90 days triggers admin review), and image-similarity checks. Submissions with a fraud risk score above the configured threshold are subject to manual arbitration before any refund is issued.

11.7 Return Logistics (Phase 1)

In Phase 1, returns are handled via in-person drop-off at the Provider's premises. For Products delivered via at-home hybrid orders, the Client must bring the returned item to the Provider's branch of origin. Return pickup logistics by Vury may be introduced in Phase 2 for Product Store Providers.

12. Product Liability & Incidents

12.1 Custody Chain (At-Home Hybrid Orders)

For at-home hybrid orders, a custody chain is recorded for each Product:

Provider to Staff (checkout from salon): the Provider's cashier logs Product handover to the assigned Staff member in the Business Portal; the Staff confirms receipt in the Staff App.
Staff in transit: Staff bears custody responsibility until delivery to the Client.
Staff to Client (handoff): Staff confirms delivery per line item in the Staff App; the Client acknowledges receipt.
Post-handoff: all liability transfers to the Client; subsequent claims are handled via the Return flow.

12.2 Incident Categories & Liability

IncidentLiable PartyResolutionDamage discovered at salon before Staff checkoutProviderReplace or refund; order proceeds without productDamage in transit (Staff custody)Vury insurance up to EGP 100 per incident; excess borne by the ProviderLine refunded to Client; incident loggedClient refuses Product on deliveryStaff returns Product to salon; stock restocked; line refunded—Demonstrated Staff negligence (post-investigation)Provider (100%)Client reimbursed; merchant settles with Staff internallyFraudulent damage claim by ClientClient (liable for refund reversal, possible account suspension)Admin arbitration; fraud score evaluation Vury Insurance Pool: Vury maintains a platform-level insurance pool to cover at-home damage incidents during Staff custody, capped at EGP 100 per incident (adjustable in settings). Costs exceeding this cap are the responsibility of the Provider. This mechanism ensures no liability drop for minor, routine incidents.

12.3 In-Salon Pickup Liability

For in-salon pickup Orders, Provider liability extends until physical handover is confirmed via OTP verification. Upon successful OTP verification, custody and liability transfer to the Client.

12.4 Incident Reporting

Incidents may be reported by Staff, Provider, or Client via the applicable app. All incident reports require photo documentation where applicable, timestamp, and a written description. Incidents are logged in the product incident register with unique IDs for traceability and arbitration.

13. Prohibited Activities

You may not:

Use the Platform for unlawful purposes.
Bypass Vury's payment system to settle Bookings or Product Orders outside the Platform.
Misrepresent your identity, credentials, or qualifications.
Harass, threaten, or harm other Users.
Reverse-engineer, scrape, or interfere with the Platform.
Use bots or automated systems.
Solicit Clients or Staff to leave the Platform for competing services.
List counterfeit, expired, or unlicensed Products.
Submit fraudulent damage claims, return abuse, or fake incident reports.
Share pickup OTPs or verification codes with unauthorized parties.
Misrepresent Product authenticity, origin, or composition.

Violations may result in account suspension, termination, and legal action. Fraudulent claims may additionally result in reversal of previous refunds and reporting to relevant authorities.

14. Intellectual Property

All content on the Platform — including software, design, logos, text, graphics, trademarks, and Vury private-label product branding — is owned by Vury or its licensors. You may not reproduce, modify, distribute, or create derivative works without explicit written consent.

User-generated content (reviews, photos, portfolios, product listings) remains your property, but you grant Vury a worldwide, royalty-free, sublicensable license to use, display, and promote such content within the Platform and its marketing channels. Providers warrant that Product images, descriptions, and branding materials uploaded do not infringe any third-party rights.

15. Limitation of Liability

To the maximum extent permitted by Egyptian law, Vury, its affiliates, officers, employees, and agents shall not be liable for:

Indirect, incidental, special, consequential, or punitive damages.
Quality of Services rendered by Providers or Staff.
Quality, authenticity, condition, or safety of Products sold by Providers beyond the Vury insurance coverage described in Section 12.
Damages arising from User conduct, misuse of Products, or allergic reactions.
Service interruptions, data loss, or technical failures.
Any claim exceeding the total fees paid by you to Vury in the 12 months preceding the claim.

Some limitations may not apply where prohibited by law, including consumer protection statutes.

16. Indemnification

You agree to indemnify and hold Vury harmless from any claim, loss, or expense arising from your breach of these Terms, your conduct on the Platform, or your violation of any third-party right or applicable law.

17. Account Suspension & Termination

Vury may suspend or terminate accounts at any time, with or without notice, where:

These Terms are violated.
Fraud, abuse, or illegal activity is detected.
Required by law or regulatory authority.
Account verification fails.
The Platform is discontinued.

You may close your account at any time (see Section 21). Outstanding obligations (payments, settlements, ongoing returns or incidents, disputes) survive termination.

18. Dispute Resolution

Any dispute arising from these Terms shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to the Cairo Regional Center for International Commercial Arbitration (CRCICA) or the competent Egyptian courts, at Vury's discretion.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of the Arab Republic of Egypt. Any legal action shall be subject to the exclusive jurisdiction of Egyptian courts.

20. Changes to Terms

Vury may update these Terms at any time. Material changes will be notified via email or in-app notification at least 14 days before taking effect. Continued use of the Platform after changes constitutes acceptance.

21. Account Deletion

You may request deletion of your Vury account at any time through the in-app Settings menu ("Delete My Account"). Deletion requests are subject to the following conditions:

(a) Cooldown Period

Once a deletion request is submitted, your account will enter a 14-day cooldown period during which it will be suspended but not permanently deleted. You may cancel the deletion request at any time within this period.

(b) Conditions Preventing Immediate Deletion

A deletion request may be paused or denied where:

You have active or upcoming Bookings.
You have pending Product Orders (awaiting confirmation, ready for pickup, or in delivery).
You have open Return requests or unresolved product incidents.
There are pending payments, settlements, or outstanding balances.
There are unresolved disputes or refund requests.
You are subject to ongoing legal, regulatory, or fraud investigation.

In these cases, Vury will notify you of the specific conditions and steps required before deletion can proceed.

(c) Data Handling on Deletion

Permanently deleted: profile information, contact details, identity documents, biometric data, device identifiers, preferences, saved payment methods, wishlists, active carts.
Anonymized: reviews, ratings, booking history, and product order history (your identity is removed but the records are preserved to maintain integrity for other parties).
Retained for legal compliance: financial records, transaction logs, KYC/AML data, product incident logs, return records, fiscal invoices, and any records required under Egyptian law (retention periods vary, typically 5 years minimum).

(d) Effect of Deletion

Account deletion is permanent and cannot be undone after the cooldown period ends. You will lose access to booking and order history, saved Providers, Vury Plus benefits, wishlists, and any unredeemed balances.

(e) Re-Registration

You may create a new account after deletion, but you will not retain previous history or loyalty benefits.

For detailed information on how your data is handled, see our Privacy Policy.

22. Contact

For questions about these Terms, contact: info@vury.app